This programme is designed to enable the learner gain a detailed understanding of the customer service function within an organisation and to facilitate the development of effective customer service skills.The programme is suitable for persons already working in a customer services role who would like a recognised qualification to support their practical experience.
It is also suitable for persons that are new to the customer services function and have no prior knowledge of the role, who would like to enhance their curriculum vitae and employment options with additional knowledge, skills and qualifications.
Learners who successfully complete this module will:
This distance learning, FETAC accredited course means that Students can study flexibly at home, or at any convenient place and time, and can gain an internationally recognised Qualification.
Students receive a comprehensive Course Manual, Assignments, Efficient Studyguide, and unlimited one-to-one Tutor Support for the course duration. If students require extra time to complete the course they may apply for an extension.
Topics covered include:
Programme Entry Requirements:
Portfolio/Collection of Work 50%
Skills Demonstration 50%
Portfolio/Collection of Work
Portfolio of Work will be broken down as follows:
The internal assessor will devise two briefs that require candidates to produce evidence that demonstrates understanding and application of a range of specific learning outcomes.
All work submitted must be your own work. There is no exam with this course.
As part of our quality assurance, student assessment work will be marked by an Internal Assessor, validated by a Verifier with an independent FETAC External Authenticator to complete the process.
This QQI Customer Service 6N0697 course is completed through Distance Learning Course and there are no lectures to attend.
Students can complete this course within 3 months which is ample time and can start it at any time of the year that is convenient. If students need to extend this period for any reason during or near the end of the course they can request an extension through the college.