FETAC Learner Charter

Course Departments

Distance & eLearning Courses

Attendance Learning Courses

Help & Advice

FETAC formally recognises learning by making relevant quality assured awards at Levels 1-6 of the National Framework of Qualifications.

Meeting learner needs is central to the work of FETAC. FETAC will strive to:

Make world-class awards that open up opportunities personally, socially, in education, training and employment
Make sure our awards are relevant to current and future economic and social needs
Promote our awards nationally and internationally, with employers and other stakeholders
Promote progression through the National Framework of Qualifications
Promote equality of opportunity and the recognition of the diversity of learner groups
Publish information about awards and programmes through our website
Recognise learning – regardless of how or where it is achieved
Monitor and evaluate the effectiveness of programmes, courses and services, including learner feedback, so as to maintain and improve quality
Make sure that all major awards may be achieved in parts so that learning can be achieved at an appropriate time and pace
Make sure that assessment is fair and consistent
Require providers to give earners high-quality accessible information about the programme, services and associated FETAC awards
Issue certificates when awards are achieved, frequently and responsively
Consult with learners in the development and review of policies, awards and our service
Deal with queries, correspondence and complaints in a professional, consistent and timely manner.

The Open College,
Cornelscourt,
Dublin 18

Tel: 01 289 7564
Fax: 01 289 7363

Email: info@ocdl.ie